Here at itconnexion our catch phrase is “Our focus is your business”, because it is all about you and your work environment.
Ultimately, our job is to ensure that we help you and your team work more productively, creatively and effectively – and technology is the vehicle we use to deliver that!
You can rely on our team of respected consultants at itconnexion to provide responsive customer service and deliver hassle-free technology solutions that work.
What makes us different?
Customer Service Excellence
You will be assigned an Account Manager and a Lead Engineer when working with itconnexion. The Account Manager focuses on your company while the Lead Engineer provides technical support for your site. All support calls to our office are answered by a real person, and our Helpdesk Team provides day-to-day IT support to your staff. We can also promise that our Engineers will respond to your Service request within 30 minutes if they are not available at the time of your call.
We place a lot of emphasis on our methodology and this is an area that sets us apart from our competitors. Our engineers are supported by our internal systems that handle our workflow and information necessary to support your company.
Our Technology Platforms
We have also invested significantly in state of the art technology to allow us to proactively manage your company’s infrastructure, such as your servers, pc’s and network.
Uniquely ours, this online system facilitates exceptional IT service management. Each client has their own username and password and can utilise this site to view all logged IT requests (even historically); place IT service requests, receive ticket notifications and there is even functionality for you to provide customer feedback via our Customer Service Satisfaction Surveys. Our Connexionpoint system is our way of providing another layer of communication between you and your IT support team.
We place high expectations on our IT engineers. Each employee has their own development plan that expands their technical horizon and improves their customer service skills. We do all of this with one aim, to enable us to deliver consistent high quality services to your company.